Support
Operational support now runs through dedicated support accounts.
Use this route for account support, technical incidents, service issues, abuse reports, DMCA notices, and support-adjacent billing questions. Sales conversations, quote intake, account setup, and financial accessibility requests still belong on the main contact route.
- Support tickets require a dedicated support account
- Support accounts remain separate from invited portal accounts
- Signed-in support users can submit tickets and review history in one workspace
- Sales, quotes, and account setup still stay on `/contact`
Dedicated support access
Create or sign in to a support account.
Support tickets are now owned and managed through dedicated support accounts. That account is separate from the main customer portal and is required to submit or track tickets.
Account separation
Support accounts are not portal invites.
Customer portal access still uses invite-based accounts. Support accounts exist specifically for ticketing and support communication, with their own sign-in and ticket workspace.
Support categories
Account Support
Access issues, account questions, and customer portal or identity assistance.
Technical Support
Service behavior, infrastructure faults, degraded workloads, or operational bugs.
Billing / Service Inquiry
Invoice clarification, plan servicing questions, or service-adjacent commercial support.
DMCA
Copyright and takedown notices that require review by the support team.
Abuse / Report
Abuse reports, suspicious activity, misuse complaints, or operational policy concerns.
Other Support Request
Support issues that do not fit the primary categories but still require triage.