Support
Support Center
This page is your go-to for account support, technical incidents, service issues, abuse reports, DMCA notices, and support-adjacent billing questions.
- Portal customers can use support directly from the customer portal.
- Support accounts remain available for customers without portal access.
Dedicated support access
Create or sign in to a support account.
Create a support account to submit tickets and review replies after sign-in.
Portal support
Signed-in customers can use portal support directly.
Portal support lets signed-in customers open tickets, review updates, and continue conversations from the customer portal.
Support categories
Account Support
Access issues, account questions, and customer portal or identity assistance.
Technical Support
Service behavior, infrastructure faults, degraded workloads, or operational bugs.
Billing / Service Inquiry
Invoice clarification, plan servicing questions, or service-adjacent commercial support.
DMCA
Copyright and takedown notices that require review by the support team.
Abuse / Report
Abuse reports, suspicious activity, misuse complaints, or operational policy concerns.
Other Support Request
Support issues that do not fit the primary categories but still require triage.